FAQ
Who is Collect It Europe safe mail box service for?
If you trade with European partners or partners from the Middle East and you do not want to pay high postage for your collectibles and memorabilia or all other purchased items and antiques, or your partners do not offer shipping outside the EU, then we are here for you. We take care of all received shipments and collect them in safety mail boxes resistant to water and dirt for the entire period of your membership, or until you request that they be sent to your home.
How much space do I have in my mailbox, how big items can I have sent to you?
The space in your mailbox is unlimited, items are not limited by size or weight. However, for large items, we recommend that you first contact our team and arrange any details regarding storage and subsequent sending to you.
How much does membership cost?
We offer several types of membership according to the required services and the length of membership, more in the membership section.
Do I need to update my address in my Ebay profile or other sale online platforms?
Yes, the exact address will be sent to you after purchasing the selected membership.
Where can I find photos of the contents of my mail box?
The photos are updated regularly according to the purchased membership, they can be viewed via the shared google drive folder which was created for you when you ordered your membership.
How much does it cost to ship the contents of my inbox to me?
The price depends on the selected carrier, size and weight. After entering your quote request, we will contact you with any price to be paid.
How can I pay for membership or shipping?
As part of the security of your payments and a clear system, we offer payments via the paypal service and a credit card; payments for postage can only be paid via the Paypal service.
How can i contact you
All questions should be sent to info@collectiteurope.com, depending on the time zone, we will get back to you as soon as possible.
Why don’t I have an answer from you?
If you have been waiting for a response for a long time, please check your SPAM folder, it is possible that your mail was redirected there.
Can I return an item that is already in my inbox to the seller?
Yes, for a fee of $ 5 and paying for postage, we will return the item as soon as you give us the instruction and the necessary information.
How do I know that my shipment is already in my mail box?
We recommend that you always send your shipments with a tracking number, thus avoiding many problems. After receiving the shipment to our mailbox, the subject is photographed and according to the type of your account, the photos are regularly updated on your google drive.
How can I terminate my membership?
Once a membership is purchased, it can no longer be canceled other than to not renew for another period after the expiration date.
What happens to my shipments if I don’t renew my membership?
You can ship all items delivered to your inbox during the membership period at any time after the subscription expires up to a maximum of 12 months. Your items received after the end of membership will be stored in the mailbox again for 12 months.
What happens to shipments after 12 months of unpaid membership?
After this time, when you will be notified several times about the impending expiration of the unpaid mailbox, the items will be included among the archive items to which you will lose ownership.
What items can be sent to my inbox?
You can send anything, really anything. Except for objects with volatile and explosive properties and substances prohibited or illegal or requiring special permission to hold. Should such shipments appear, the police will be notified immediately.
What is the difference between a basic and a premium account?
Both accounts offer unlimited space for your mailbox, but basic accounts only offer photos of the contents of your mailbox just before shipping after payment of postage. Premium account offers photos of your content every 7 days. Premium account includes 24/7 hotline via email and help with clearance problem.
Do you offer any discounts on the purchase of a membership?
Yes, we offer various discounts throughout the year.
Do I have to use my name when purchasing an item and then sending it to my mailbox?
No, when purchasing an item, you use the assigned account number and address of our company
Example: If you have a customer account number of 99, the first line of your address will be: Collect It Europe # 99
What is exact address to ship my packages?
Collect It Europe #xxx (instead of xxx use your mail box number)
Cesky Heralec 501
Heralec, 592 01
Czech Republic
+420 739 389 888
Can I upgrade my basic account to premium?
Yes, premium membership can be paid for at any time, depending on the length of the basic membership.
Can the contents of my inbox be sent as a gift?
It only depends on you how you want to send the package, we always recommend that you enter the correct package values to avoid problems during customs clearance. We are not responsible for any problems caused by incorrect or false value of your shipment or information provided by you incorrectly about the contents of the shipment.
Terms:
We always recommend having all shipments sent by registered mail with a tracking number, or even with a signature upon delivery. When receiving, unpacking and storing your shipments, we only check the rough appearance, in case of visible damage I will inform you. However, we do not check minor damage or detailed condition, such as the corners of trading cards, the quality of card surfaces or, for example, small cracks on glass collectors’ items. Collect It Europe is not responsible for any shipments lost during transport to our headquarters or any damage during transport to our headquarters. All obligations related to the payment of taxes or customs duties from third countries is always your concern, our company is able to pay these fees, but the item will be deposited in the mailbox only after the debt has been paid to our account.
When do you upload photos of premium membership?
Regularly after 7 days, depending on the number of shipments every Monday to Tuesday. Minor delays may occur in exceptional cases, so please be lenient.
What is the best way to contact Collect It Europe?
The best way is always email info@collectiteurope.com or phone contact +420 739 389 888 depending on the time zone.
What can I do if the shipment is delivered according to the tracking number, but it is not visible on my scans even after 2 weeks?
We try to upload everything as soon as possible, if the shipment reports delivery, it is safe with us, we just didn’t have time to take pictures of the shipments. If you contact us via the shipment info form in your account.